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Shipping & Returns

LabFriend Shipping and Returns Policy

Australian Delivery

Australian DeliveryLabFriends preferred local shipping courier is Cope Sensitive Freight. Our products are often fragile or of a very high value. For this reason we work with a sensitive freight company such as Cope to ensure your products are well looked after during transit between our warehouse and your location

International Delivery

LabFriend Ships World WideLabFriend can deliver products worldwide. To check if we deliver to your country, simply register on our website. If your country appears in the drop down list of countries then we can deliver products to you.

How are Local Shipping Costs Calculated?

Calculating Shipping CostsLocal delivery costs are determined by the total weight and dimensions of the products in your shopping cart, plus the travel distance from your nearest capital city to your location. Using the freight estimator in the shopping cart, you can calculate your delivery cost before placing your order

Can I use my own Courier?

Choose your Own Courier At CheckoutIf you want to ship your products with a diffrent freight company or have a corporate account (i.e. Australia Post, TNT) please select 'I have an Exisiting Courier Account' when placing your order in the shopping cart, and provide your courier account details.

You will not be charged freight on your order when you check out

What is LabFriend's Returns Policy?

LabFriend Returns Policy

LabFriend will accept returns when:Products are faulty within warranty period, product quality is not as expected, your product is not as described on our website, or an error was made processing your order or delivering your products. You can read more about our terms and condition of sale and return here.

How Do I Return a product?

Product ReturnsTo arrange a return, notify LabFriend via the 'My Account' page. Products must be in their original packaging with all included accessories, and must not be damaged or used in any way. If your return is a change of mind, then the delivery costs are not covered back to LabFriend. If your items arrived faulty, LabFriend will organise a collection of the products.